Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, use our services, or engage with us in any capacity.
Introduction
Welcome to the TRAIVIS E-learning Platform ("TRAIVIS," "we," "us," or "our"). Your privacy is critically important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, use our services, or engage with us in any capacity. Please read this policy carefully. If you do not agree with any part of this policy, please refrain from using our services.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide when you create an account, interact with our services, or communicate with us. This includes all the information you provide when you signup, create a space, create/update your personal and business profile, connect your social media accounts for creating a teaser campaigns.
Automatically Collected Information
When you access and use TRAIVIS, we automatically collect certain information about your device, browsing actions, and patterns. This information helps us maintain the security of our platform and improve user experience. The information we collect includes:
IP Address: Used to monitor and protect against malicious activity, and for analytics purposes.
Browser and Device Information: Includes your device type, operating system, and browser version, used to ensure platform compatibility and performance.
Location/Time zone Data: We may collect location data based on your IP address or mobile device settings. This data is used to provide location-specific content and services. You can control location data collection through your device settings.
User sessions and cookies: The term “user session” refers to a series of user interactions with the application in a given timeframe. A session contains information about authenticated users and typically includes a unique session ID, login and expiration times, and other relevant data.
Payment Information
If you purchase a course or other services through TRAIVIS, we may collect payment details necessary to process the transaction, including:
Credit/Debit Card Information: This includes your card number, expiration date, and security code. All payment transactions are encrypted and securely processed through third-party payment gateways compliant with the Payment Card Industry Data Security Standard (PCI DSS).
Billing Address: Required for payment processing and fraud prevention.
Social Media Information
If you choose to link your TRAIVIS account with a social media account (e.g. Pinterest and/or LinkedIn ), we may collect certain information from your social media profile, such as your name, pages and boards you manage, your role on these pages and other relevant information. This data is used to enhance social interactions on our platform and automate the process of scheduling and publishing post on your behalf on the targeted social media platform, upon your request.
Data from Other Sources
We may receive information about you from other sources, such as public databases, marketing partners, and social media platforms, to enhance our records, tailor our services, and send you relevant offers.
How We Use Your Information
We process your personal data for various purposes, including but not limited to:
Account Management
Account Creation and Authentication: To create your account, verify your identity, and allow you to log in and manage your profile.
Profile Personalisation: To customize your user experience based on the information you provide, such as languages spoken, industry, and course preferences.
Service Delivery
Content Recommendations: To suggest courses, articles, and other content that align with your interests and learning goals.
Communication: To send you updates, notifications, and promotional materials via email or other communication channels. You can opt out of promotional communications at any time.
Payment and Transactions
Order Fulfilment: To process your purchases, manage your orders, and provide customer support related to payments.
Fraud Prevention: To detect and prevent fraudulent transactions and ensure the security of your financial information.
Platform Security
Security Monitoring: To monitor, detect, and prevent any unauthorized access or security breaches on our platform.
Technical Support: To troubleshoot and resolve any technical issues you encounter while using our services.
Legal Compliance
Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or requests from government authorities.
Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:
With Service Providers
We may share your data with trusted third-party service providers who assist us in operating our platform, such as payment processors, email service providers, and data analytics companies. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
For Legal Reasons
We may disclose your information if required to do so by law or in response to valid requests from public authorities, including law enforcement and government agencies.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will ensure the confidentiality of any personal data involved in such transactions.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
Encryption: All sensitive data, including payment information, is encrypted using industry-standard protocols.
Access Controls: Access to personal data is limited exclusively to authorised personnel. We may access your account in the event of a dispute with another user that necessitates our intervention for investigation and resolution, such as in the case of a Refund Request. Additionally, we may access your account if there is noncompliance with TRAIVIS's Policies, which may require us to rectify issues, including the removal of content that may violate our policies. Furthermore, access to your account may be necessary to address technical issues that require our assistance for resolution.
Regular Security Audits: We regularly review and update our security practices to protect against evolving threats.
Despite our best efforts, no security measure is completely infallible. Therefore, we cannot guarantee the absolute security of your data.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request the deletion of your personal data, subject to certain legal exceptions.
Right to Restrict Processing: You can ask us to limit the processing of your personal data under certain circumstances.
Right to Object: You may object to the processing of your personal data for direct marketing purposes or when the processing is based on our legitimate interests.
Right to Withdraw Consent: If you have provided consent for the processing of your data, you can withdraw it at any time.
To exercise any of these rights, please contact us at the Support portal.
Social Media Features
Our Offerings include Social Media Features, such as Like button, dislike, comment, replies, etc these buttons or interactive mini-programs that run on our websites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.
External Websites
Our Offerings provide links to other websites. We do not control and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.
Links To And Integrations With Other Sites and Services
Our Service may contain links to and integrations with other sites and services that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. It is your responsibility to review the privacy policy of every site you visit and service you use.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Should you wish to revoke access to any service you have linked, you can access and alter the applicable security settings through the following links: – For revoking access to the linked Pinterest services: here – For revoking access to the linked LinkedIn services: here
Cookies and Tracking Technologies
TRAIVIS uses cookies and similar tracking technologies to improve your browsing experience and analyse our website traffic. These technologies help us understand user behaviour, customize our services, and enhance the overall user experience.
Types of Cookies We Use
Essential Cookies: Necessary for the operation of our platform, such as those that enable you to log in and use core features.
Analytical Cookies: Help us understand how visitors interact with our platform, allowing us to improve functionality and performance.
Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Managing Cookies
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our platform.
Children's Privacy
TRAIVIS is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected data from a child under 16, please contact us immediately at the Support portal.
International Data Transfers
TRAIVIS operates globally, and your personal data may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from those of your country of residence. We take appropriate steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the nature of the data and the specific legal or operational requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at the Support Portal.
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