💌Messaging Service

The messaging feature on TRAIVIS enables users to send and receive messages within the platform. Messaging is divided into three types: Personal Chat, Course Chat, and Announcements.

Types of Messages

1. Personal Chat: Personal Chat is a direct messaging feature between two users, where both can send, receive, and react to messages. Users can attach images and PDF files to their messages.

2. Course Chat: Course Chat is a group chat feature for users enrolled in a specific course and its instructor. This facilitates communication and interaction between course participants.

3. Announcements: Announcements are messages created by instructors to broadcast public messages to their followers. These messages are only received by the followers and cannot be replied to, but reactions are allowed.

All types of chats have no edit or delete features so TRAIVIS can track the messages in case of conflict between users. However, the instructors can use the hide feature that unsend an Announcement message.

Creating a New Message

All users, regardless of their role as students or instructors, can send and receive messages. Follow these steps to create a new message:

1. Sign in to your account

2. Click on the chat icon located at the top right corner of the TRAIVIS homepage.

3. Click on the chat icon.

4. Select "New Message." icon

5. Choose the recipient(s) from your connections or followers

6. Type your message in the text box.

7. Optionally, format your text using:

   • Italic: _text_

   • Bold: *text*

   • Strikethrough: - text -

8. Attach images or PDF files, if needed, by clicking on

9. Click "Send."

You have the option to respond to a message by utilising emojis and/or by quoting the message in your reply.

Course Chat

Once you create a course as an instructor or enrol in a course as a student, a new conversation chat is added to your Course Chat:

1. Access the Course Chat through the chat icon.

2. Participate in group discussions with other enrolled users and the instructor.

Announcements

Instructors can create announcements to broadcast messages to their student followers:

1. Go to the chat.

2. Click on "Create Announcement."

3. Type your announcement message.

4. Click "Send."

Followers can react to announcements but cannot reply to them.

Privacy Settings for Chat

You can control who can send you messages by setting "Message Ability" privacy for each profile separately. Learn more about how to manage your Message Ability privacy as an instructor by Visiting Manage My Instructor Profile's Privacy & Settings User Guide, and as a Student by visiting Manage My Personal Profile's Privacy User Guide.

Blocking Users: Blocking a user prevents them from accessing your profile, viewing your content, and sending you messages. There is no separate feature for blocking messages alone. Learn more about the blocking feature by visiting Sending and Receiving Connection Requests User Guide.